Team – FIR Momentum

Read more about the article Sandra Chen

Sandra Chen

Post author:Sandra Chen
Post published:May 20, 2025
Post category:Team

Product Manager

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Read more about the article Shan-Jang Chen

Shan-Jang Chen

Post author:Sandra Chen
Post published:May 20, 2025
Post category:Team

Director of Product and Clinical Trials

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Read more about the article Yun-Ping Hsu

Yun-Ping Hsu

Post author:Sandra Chen
Post published:May 20, 2025
Post category:Team

General Manager, TW

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Read more about the article Terry Guo

Terry Guo

Post author:Sandra Chen
Post published:May 20, 2025
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Chief Scientific Officer

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Read more about the article Peter Chu

Peter Chu

Post author:Sandra Chen
Post published:May 19, 2025
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CEO

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Read more about the article Dr. Pehong Chen

Dr. Pehong Chen

Post author:Sandra Chen
Post published:May 19, 2025
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Chairman

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HeadStart Program: Terms & Conditions and Participant Agreement

Welcome to the HeadStart Program. We are excited to have you join us as we Redefine Hearing Wellness — Naturally. By participating in this program, you agree to the following terms and conditions designed to ensure the best possible experience for your wellness journey.

Program Overview
The HeadStart Program is a two-month full-experience initiative hosted by FIR Momentum (FIRM). Participants will use the FirmClear® device in conjunction with the FirmApp® to support microcirculation and promote a refreshing experience that resonates from the inside out.
Participant Obligations (Commitment to Wellness)
To achieve the best results and provide meaningful data for service improvement, participants agree to:
- Active Usage: Use the FirmClear® device at least three (3) times per week. Each session is approximately 30 minutes.
- Progress Tracking: Complete one (1) THI (Tinnitus Handicap Inventory) Survey and one (1) Hearing Evaluation via the FirmApp® every week.
- Lifestyle Maintenance: Maintain a regular daily routine and healthy lifestyle to support the body’s natural energy and microcirculation.
- Feedback: Provide honest feedback regarding the user experience to help us enhance our digital wellness platform.
Deposit and Equipment Policy
- Refundable Deposit: A deposit of USD$100 is required upon registration (the total program value is estimated at USD$1,000).
- Program Completion Options: At the conclusion of the two-month program:
  Continued Wellness: You may choose to keep the FirmClear® device. Your USD$100 deposit will be converted into credit toward future usage packages.
- Full Refund: You may return the FirmClear® device in its original, functional condition to receive a full refund of your USD$100 deposit.
- Device Care: Participants are responsible for maintaining the device in good condition during the program.
Program Suspension and Termination
FIRM reserves the right to terminate a participant’s involvement and recall the FirmClear® device under the following circumstances:
- Inactivity: Prolonged periods of non-use without prior notice.
- Non-compliance: Failure to complete the required weekly surveys or hearing evaluations.
- Deposit Forfeiture: If the program is terminated due to the above reasons (and not due to Force Majeure or unforeseen emergencies), the deposit will not be refunded.
Wellness and Safety Disclaimer
- Non-Medical Product: The HeadStart Program and FirmClear® device are intended for wellness and lifestyle enhancement purposes only. This is not a medical activity. The device is not intended to diagnose, treat, cure, or prevent any disease.
- Voluntary Participation: You may discontinue participation at any time. If you experience any discomfort, please stop use immediately and consult a professional if necessary.
- Natural Energy: Our technology harnesses far-infrared waves to gently apply energy to tissues. It is designed to be as safe and easy to use as any household wellness device.
Data Protection and Privacy
- Anonymity: All data collected through the FirmApp®, including surveys and evaluations, will be stored anonymously.
- Usage: Data will be used strictly for service improvement and internal research to better understand how our technology supports quality of life.
Contact Information
For any questions or support during your journey, please contact our dedicated team at:
- Email: headstart@firmomentum.com